If the performance is canceled due to weather or weather advisory, all tickets for the canceled date will be valid for the backup performance date or, if available & at company discretion, any remaining shows. Always check our website and Facebook for weather updates the morning of each performance.

All exchanges are subject to seating & parking availability. For a formal exchange, please call our office Mon – Fri 10:00 a.m. to 5:00 p.m. at 415-383-1100.

We check the weather the morning of the performance date. If there is any concern, we monitor it very closely, and, when needed, we will post a status message on our website home page and our office voicemail by 7:00 a.m. on the day of the performance.