When a performance is canceled for weather or weather advisory, tickets for the canceled date will be valid for the backup performance or, if available & at Company discretion, any performance.
We check the weather on the morning of the performance date. If there is any concern, we monitor it very closely. When needed, we will post a status message on our website home page, office voicemail by 7:00 A.M., and social media the morning before the performance. Always check our website and Facebook for weather updates on the morning of each performance.
All exchanges are subject to seating & parking availability. For a formal exchange, please call our office Mon – Fri 10:00 A.M. to 5:00 P.M. at 415-383-1100.